Terms of Service

These Terms of Service ("Terms") are an agreement between you and Regal Technologies Private Limited ("Bukeride", "we", "us"). They apply to the Bukeride passenger app, the Bukeride driver app and this website (together, the "Service"). By creating an account or using the Service you accept these Terms and our Privacy Policy and Cancellations & Refunds policy.

• You must be at least 18 years old and able to enter into a binding contract under Indian law.
• You must give accurate details and keep them up to date.
• You sign in with a mobile number and a one-time code, or with your Google account. Keep your sign-in safe and do not share your account. You are responsible for what happens under it.
• One person, one account. We may remove duplicate or false accounts.

• Choose a pick-up, a drop-off and a ride type. The app shows the price for each ride type before you book. It is built from the distance, the time, the ride type’s rates, any surge, and taxes.
• The price shown before you book is the price you pay. It is recalculated, up or down, only if the real trip is very different from the estimate (for example a much longer route or time). The receipt shows every part of the fare.
• A nearby driver accepts your request. You see their name, vehicle and live position. We cannot promise that a driver will be available.
• Share the 4-digit trip PIN with the driver only when you are in the right car. The trip starts when the PIN matches.

You choose how to pay when you book. The methods available can change, and the app shows only those that are on for your account.

• UPI: Scan & Pay. At the end of the trip your driver shows a QR code for the exact fare. You scan it with any UPI app and pay. Only the driver can show or change this QR code.
• Cash or Direct Pay. You pay your driver directly, in cash or by an online method the driver accepts. The driver confirms receipt in the app.
• Card or online. Where it is enabled, you pay securely through our payment provider, Razorpay.

Payments are confirmed by our servers. A ride is marked paid only after the payment is verified. Bukeride Wallet top-ups and wallet-funded rides are not available at the moment. We do not store your full card details or UPI PIN.

Tips

After a trip you may add an optional tip for the driver. Tips are separate from the fare, and the smallest and largest tip are shown in the app.

Offers and promo codes

• Offers are shown only when you are eligible. Each can have conditions, such as a minimum fare, a payment method, a ride type, days or times, a number of uses per rider, or an end date.
• One offer applies to a ride. We check the offer again on the final fare when the trip ends. If something changed and you no longer qualify, the offer does not apply.
• We may change or end an offer, and may refuse one that was misused.

You can cancel a request before a driver is assigned at no charge. A fee may apply after a driver is on the way, and the app shows it before you confirm. Our Cancellations & Refunds page explains fees, no-shows, how to ask for a refund, and how long it takes.

Riders and drivers must treat each other with respect. You must not:

• Break the law, or use the Service for anything unlawful.
• Harass, threaten, discriminate against or abuse anyone.
• Carry illegal or dangerous goods, or damage the vehicle.
• Give false information, use someone else’s account, or try to get around payment, the trip PIN or other safety checks.
• Interfere with the apps or servers, or try to reverse-engineer them.
• Use the Service to collect information about other people.

The app has an SOS button that alerts our team during a trip, live trip tracking, and the trip PIN. Drivers submit their licence, vehicle and ID documents, which our team reviews before they can go online. These steps help, but they cannot remove every risk. In an emergency, call the police or emergency services first.

• Drivers are independent. You are not our employee, and you choose when to go online and which requests to accept.
• You must hold a valid driving licence (with the commercial badge where the law requires), vehicle registration, insurance, permits and ID, and keep them current. You must drive only the vehicle you registered.
• We review your documents. We may approve, refuse, suspend or remove a driver, for example for expired documents, safety complaints, fraud or low ratings.
• Bukeride charges a platform commission on the fare. The app shows the commission and taxes on every trip, and the current rate is also shown on the Drive page.
• Online payments are collected by Bukeride and recorded in your in-app earnings ledger. For cash trips you collect the fare, and the platform fee for that trip is tracked as an amount due against your earnings.
• You can request a payout of your available balance to a bank account or UPI ID. We transfer payouts manually and mark them paid only after the transfer is confirmed. You may have one active payout request at a time.
• Show the payment QR code only for the correct trip and fare. Do not ask riders to pay outside the app for an amount different from the fare shown.
• You are responsible for your own taxes, vehicle costs, fuel and fines.

After a trip, riders and drivers can rate each other and leave comments. Ratings must be honest and respectful. We may remove content that breaks these Terms and may act on accounts with repeated low ratings or serious complaints. In-app chat and calls are for the trip only.

The apps, website, logos, designs and data of the Service belong to Regal Technologies Private Limited or its licensors. We give you a limited, personal, non-transferable right to use the apps. Content you provide (such as a photo or a comment) stays yours, and you allow us to use it to run the Service.

You can stop using the Service and delete your account at any time (see the account deletion page). We may suspend or end an account, with or without notice, if you break these Terms, put others at risk, commit or are suspected of fraud, or if the law requires. Money you are owed for completed trips will still be settled.

• The Service is provided as it is and as available. We try to keep it running but cannot promise it will be uninterrupted or error-free.
• Drivers are independent. We are not responsible for what a driver or rider does or fails to do, or for the quality of the transport, except where the law says we are.
• To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability for a claim is limited to the amount you paid for the trip the claim relates to.
• Nothing in these Terms limits any right you have under the Consumer Protection Act, 2019 or other law that cannot be limited.

Please write to us first at admin@bukeride.com. We will try to resolve the matter fairly and promptly. These Terms are governed by the laws of India, including the Information Technology Act, 2000, the Motor Vehicles Act, 1988 and the Consumer Protection Act, 2019. Subject to any right you have to approach a consumer forum, the courts at Mumbai, India have jurisdiction.

We may change these Terms as the Service or the law changes. We will tell you about important changes in the app or by email. If you keep using the Service after the change takes effect, you accept the new Terms.

Regal Technologies Private Limited, Mumbai, Maharashtra, India.

Email: admin@bukeride.com