Privacy Policy

This Privacy Policy explains how Regal Technologies Private Limited ("Bukeride", "we", "us") collects, uses, shares and protects personal data when you use the Bukeride passenger app, the Bukeride driver app and this website (bukeride.com). It applies to riders, drivers and visitors.

Bukeride is a technology platform that connects riders with independent drivers. For the personal data described here we decide why and how it is used, which makes us the "data fiduciary" under India's Digital Personal Data Protection Act, 2023 (the DPDP Act). We also follow the Information Technology Act, 2000 and the rules made under it.

By creating an account or using the apps you agree to this policy. If you do not agree, please do not use the service.

We collect this from you, from your phone when you allow it, and from the people on a trip (for example a driver's rating of a rider). We do not buy personal data from data brokers.

Location lets us match you with a nearby driver, calculate the route and fare, show both of you where the other is, keep the trip safe, and settle disputes about a route. You can turn location off in your phone settings, but booking and driving need it to work.

• To create your account, verify you, and keep it secure.
• To match riders with drivers, price trips, guide the route and show the trip live.
• To take and record payments, tips and refunds, issue receipts, and record driver earnings and payout requests.
• To send trip updates, one-time codes and important service messages.
• To keep people safe: the trip PIN, SOS alerts, driver verification, and investigating incidents.
• To prevent fraud and misuse, and to enforce our Terms of Service.
• To improve the apps, fix crashes and understand how the service performs.
• To meet legal duties, such as tax and accounting records and lawful requests from authorities.

We ask for your consent where the law requires it, and we use data without consent only for the purposes the DPDP Act allows, such as providing a service you asked for or meeting a legal duty. You may withdraw consent at any time (see "Your rights"). That may stop parts of the service from working.

We share only what each party needs.

We do not sell your personal data.

Data is stored on Google Cloud and Firebase. Our server functions run in Mumbai, India, and some live data (such as driver availability) is held in Singapore. Data is encrypted in transit. Access is limited by security rules, and only authorised staff can open personal data through our admin tools.

Payments are confirmed by our servers, not by the app on your phone, so a modified app cannot mark a trip as paid. No system is perfectly secure. If a breach affects your personal data, we will tell you and the authorities as the law requires.

We keep personal data only as long as we need it for the reasons above or the law requires.

• Account details: while your account is open, and for a short period after you delete it for security and fraud checks.
• Trip, payment and tax records: for the period Indian law and accounting rules require, even after account deletion. These may be kept in anonymised form.
• Driver documents: while the driver account is active, and as long as the law or a verification dispute requires.
• Live location: kept for the trip and a limited period after it for safety, support and dispute handling.

Under the DPDP Act you have the right to:

• Know what personal data we hold about you and how it is used.
• Ask us to correct inaccurate data or complete it.
• Ask us to erase your data, except what we must keep by law.
• Withdraw consent, as easily as you gave it.
• Get your grievance heard. See "Contact and grievances" below.
• Nominate another person to exercise these rights if you die or cannot act for yourself.

To use a right, email admin@bukeride.com from the email or phone number linked to your account, and tell us what you want. We may ask you to confirm who you are. Do not send passwords, one-time codes or card details. If you are not satisfied with our answer, you may complain to the Data Protection Board of India.

When deletion succeeds we remove your sign-in credentials, de-identify your profile and stop sharing your live location. Deletion can wait while a trip is active, money is owed, or a payout is pending. Records we must keep by law are kept, as explained above.

The service is for people aged 18 and over. We do not knowingly collect data from children. If you think a child has given us data, tell us and we will delete it.

This website does not use advertising cookies or sell your data. It stores a small setting in your browser to remember how the page looks.

The fare estimator on the home page sends the place names you type to OpenStreetMap services to find locations and the road distance. It asks for your location only if you tap "use my location", and does not keep it. The estimate is only a guide: the price you see in the app is the one that applies.

The apps use analytics and crash tools to understand performance. These collect usage and device data and do not read your messages or contacts.

We may update this policy as the service or the law changes. The date at the top shows the latest version. For important changes we will tell you in the app or by email before they apply.

For privacy questions, requests or complaints, write to us: